Privacy Policy

Update Date: 08/09/2025

Contact details for information subjects:
Company Name: Ice Diamonds
Email: Office@icediamonds.co
Phone: 050-932-7076
Response Time: We will respond to all inquiries within 30 days, as required by law.

1. Brief Definitions

• "Personal Information" – any information about an identified or identifiable person (e.g., name, email, phone, IP address).
• "Processing" – any operation performed on information: collection, storage, use, transfer, deletion.
• "Controller" – Ice Diamonds, when it determines the purposes and means of processing.
• "Processor" – external service providers who process information on behalf of Ice Diamonds.
  
  

2. What Information We Collect

• Contact / Registration Forms – name, email, phone, content of inquiry.
  
• Mailing List and Newsletter – name, email, mailing preferences (only with prior consent).
• Technical Information from Website Use – IP address, cookies identifiers, pages viewed, time spent, sources of arrival.
  
  

3. Purposes of Information Use

• Responding to inquiries and providing information about our services.
• Sending professional and marketing newsletters (consent only).
• Analytics for website improvement and user experience.
• Website security and prevention of fraud or misuse.
• Compliance with legal and regulatory requirements.
  
  

4. Cookies, Pixels, and Similar Technologies

The website uses cookies and tracking technologies such as Google Analytics, Facebook Pixel, and similar tools for operational, measurement, advertising, and remarketing purposes.

• A choice banner will be displayed with options: accept / decline / manage preferences.
• Until a choice is made – non-essential cookies will not be activated.
• A permanent link to manage cookie preferences will be displayed in the website footer.
• Users can remove or block cookies at any time through their browser.
  
  

5. Legal Bases for Processing

• Consent – newsletter subscription, non-essential cookies.
• Legitimate Interest – responding to inquiries, website improvement, security, personalized marketing.
• Legal Obligation – retention of documents and accounting records as required.
  
  

6. Data Minimization Principle

We collect and process personal information only as necessary for the purposes specified in this policy, and no more.

7. Who We Share Information With

• Cloud service providers, CRM, mailing, and analytics – under Data Protection Agreements (DPAs).
• External advertising platforms (such as Google, Meta) for targeted advertising – subject to consent for the use of marketing cookies.
• Service providers with limited permissions and confidentiality obligations.
• Authorized authorities – only when legally mandated.
  
  

8. Transfers Outside of Israel

Information may be processed on supplier servers outside of Israel.
Transfers will be carried out in accordance with local law, to countries with an adequate level of protection, or through recognized protection mechanisms (such as SCCs).

9. Data Retention and Deletion

• Inquiry form details – up to 24 months or until a deletion request.
• Mailing list data – until unsubscription.
• Technical logs – according to security and operational needs.
• We will not retain information beyond what is necessary to fulfill the purposes of this policy.
  
  

10. Information Security

We take reasonable measures to protect information, such as:

• Limited access control, two-factor authentication (2FA) in sensitive systems.
• Use of SSL, firewall, antivirus, security updates.
• Endpoint encryption, regular backups, and recovery procedures.
• There is no absolute security, but we work to minimize risks.
  
  

11. Information Security Incidents

In the event of a significant information security incident that may harm user rights, we will act in accordance with the law:

• Report to the Privacy Protection Authority.
• Update relevant data subjects in a reasonable manner.
  
  

12. Data Subject Rights

Every individual whose details are stored has the right:

• To receive a copy of the information stored about them.
• To request correction or deletion of information.
• To object to the use for direct marketing purposes.
• To request restriction or cessation of information processing.
• Inquiries will be answered using the contact details at the top of the document.

13. Direct Marketing and Opt-Out

• Professional or marketing mailings are sent only with consent.
• Every mailing message will include an opt-out link.
• You can also request removal via email: Office@icediamonds.co.
  
  

14. Minors

The website is not intended for children under 18 years of age.
If information is received contrary to this policy – it will be deleted promptly.

15. Appointment of a Data Protection Officer (DPO)

If we are legally required to appoint a Data Protection Officer (DPO), their contact details are:

• DPO Name: David Greenberg
  
• Contact Email: Office@icediamonds.co
  
• Phone: 050-932-7076
  
  

If we are not required to appoint a DPO, the Ice Diamonds team handles all privacy inquiries through the contact details listed at the beginning of the document.

16. User Responsibility

The user is responsible for ensuring that all information provided to us is correct, up-to-date, and belongs solely to them.
We will not be held liable for information provided unlawfully or in violation of third-party rights.

17. Changes to the Policy

This policy may be updated from time to time. The last update date will appear at the top of the document.
In case of a material change – an appropriate notice will be displayed on the website.

18. Contact Us

Ice Diamonds
Email: Office@icediamonds.co
Phone: 050-932-7076
Response Time: Up to 30 days from receipt of inquiry.
This policy is written in the masculine form for convenience but refers to all genders.